Supporting Capgemini

Modernizing Performance Management at Capgemini

Global consulting and technology services organization

The Opportunity

Capgemini identified the need to modernize its performance review process to better reflect how work was actually happening across teams and projects. Traditional, static reviews no longer matched the pace, complexity, or collaborative nature of the organization’s work.

The goal was to move toward a real-time, continuous performance model that emphasized clarity, feedback, and growth while supporting change adoption at scale.

The Challenge

The organization faced several interconnected challenges:

  • Legacy performance reviews that felt disconnected from day-to-day work

  • Limited use of 360-degree feedback despite highly collaborative project environments

  • The need to update and optimize UKG to support new performance workflows

  • Ensuring consistency across global teams while allowing flexibility

  • Supporting leaders and employees through the behavioral change required for continuous feedback

  • Designing processes that could scale while remaining human-centered

This was not just a system update. It required a fundamental shift in mindset, habits, and leadership behavior.

The Approach

I partnered with leadership, HR, and change teams to redesign both the performance review experience and the change management strategy required to support it.

The work focused on aligning technology, process, and culture so that performance conversations became ongoing, relevant, and actionable.

What I Supported

Performance Review Redesign

  • Helped redesign the performance management framework to move from annual reviews to continuous, real-time feedback

  • Integrated 360-degree feedback to reflect cross-functional and project-based work

  • Supported alignment between individual goals and project outcomes

Technology Enablement

  • Supported updates and configuration of UKG to reflect the new performance model

  • Helped design workflows that allowed for timely input, documentation, and visibility

  • Ensured the system supported both individual performance and project-based contributions

AI-Enabled Documentation & Insights

  • Supported the design of AI-assisted performance documentation, including:

    • Real-time capture of feedback

    • Automated summaries of performance progress

    • Clear documentation tied to goals and outcomes

  • Helped leaders reduce administrative burden while improving clarity and consistency

Change Management & Adoption

  • Designed and supported change management strategies to drive adoption

  • Helped leaders understand how to give and receive feedback in real time

  • Supported communication, training, and reinforcement strategies

  • Addressed resistance by focusing on clarity, fairness, and development rather than evaluation alone

Results & Impact

  • Modernized performance review process aligned with how work actually happens

  • Increased use and effectiveness of 360-degree feedback

  • Improved alignment between individual goals and project delivery

  • Reduced administrative burden through AI-assisted documentation and summaries

  • Greater consistency and transparency across teams

  • Improved quality and frequency of performance conversations

Leaders and employees reported clearer expectations, more timely feedback, and greater confidence in how performance was assessed and documented.

Why This Matters

This engagement demonstrates my ability to operate at the intersection of:

It reflects experience in:

  • Performance management transformation

  • Enterprise technology adoption

  • AI-enabled workflow design

  • Change management at scale

It reflects an approach that treats performance management not as a compliance exercise, but as a leadership practice that supports growth, accountability, and results.

Ready to Take the Next Step?

If your organization is navigating change or leadership challenges, support is available.

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